Account Manager
Contract: Permanent
Location: Milton Keynes, MK12 5NW
We are currently looking for an Account Manager with a background in customer service and strong admin skills who will play an important role in creating a first class end to end customer experience. Based in Milton Keynes, this role will manage and maintain the relationship between our clients who are approved centres across the UK.
As full technical training will be provided, we are looking for candidates who are pro-active, willing to learn and are able to provide a reliable service.
Key Duties and Responsibilities:
• Being the first point of contact for our centres on any issues that may arise from general enquiries, processing applications including reviewing training programmes and material, arranging audits, managing the complaints process, essentially providing an end to end service
• Delivering a high standard of customer service to strengthen and enhance customer satisfaction
• Effectively deal with enquiries, providing guidance and assistance to centres via email and telephone
support
• Working to specified timelines and SLAs to:
➢ Assess Applications
➢ Gather, collate and chase up information
➢ Manage the suspension/withdrawal Process
➢ Filing - manually and electronically
➢ Scanning and shredding documentation
• Coordinate centre and course Quality Assurance Visits including:
➢ Allocation of contingency/replacement visits
➢ Cancellations
➢ Review Quality Assurance Reports
• Manage client data on the Microsoft Dynamics CRM database
• Arrange and attend meetings (internally and externally) to take notes
Essential requirements:
• Education to minimum GCSE grade C or equivalent
To apply please click here