Complaints & Whistleblowing

If you have a complaint about the conduct of an approved centre or wish to report issues about a periodic training course you attended such as:

  •         short delivery
  •         poor quality training
  •         inappropriate content
  •         unsuitable venue
  •         drivers not engaging in training
  •         other

Please email DVSA using with as much detail as possible.  If you can, please include:

  •        Centre name & address
  •        Training venue address & trainer name
  •        Course date
  •        Timeline/details of events

DVSA take complaints about periodic training very seriously and will investigate accordingly.


Complaints about JAUPT's Service

JAUPT is committed to providing a quality service and working in an open and accountable way that builds trust and respect.  One of the ways we can do this is by listening and responding to the views of our customers and stakeholders.

Our aim is to ensure that:

-      making a complaint or providing feedback is as easy as possible

-      communications are dealt with honestly, without bias and confidentially

-      we will treat each communication seriously

-      we will apologise where we have made mistakes

All complaints will be investigated and, where necessary, appropriate action will be taken. 

To provide general feedback or ask a question please complete the General Enquiries Form below.

To make a complaint about a service we provide please complete the Complaints Form.


  • General Enquiries
    • Contact Us
      If you require any further information please use the form below or call us on 0844 800 4184:

  • Complaints
    • Get in touch
      If you have a concern about a service you have received from JAUPT for example, a quality assurance visit, please get in touch using the form below. Please be aware if you have a concern about an approved centre or a training course the Competent Authority will investigate and where appropriate take necessary action: