Customer Care and Accident and Breakdown Procedure

Description

DEVELOP awareness and understanding of corporate reputation and customer service, focusing on the roles and influences of a professional driver in order to retain customers and deliver better standards of services DEVELOP knowledge and increase confidence of drivers help prevent accidents happening and act in an emergency, dealing with accidents and casualties.

Subject Areas

• Customer Service / Disability Awareness (PCV)
• Economic Environment for Carriage of Goods (LGV)
• Economic Environment for Carriage of Passengers (PCV)
• First Aid
• Health, Safety and Emergencies
• Legislation (including Drivers Hours, Rules and Regulations and the Working Time Directive)
• Loading/Unloading (LGV)
• Professional Driver and Company Issues