JAUPT

Description

By sharing experiences, discussing industry standards & best practice, delegates will gain an appreciation of the responsibilities & customer care standards required for PCV operation.
To understand the challenges faced by customers with different abilities, accessing & using public transport. To remain professional while overcoming barriers whenever possible.


Subject Areas

  • Customer Service
  • Loading / Unloading (PCV)
  • Legislation for Carriage of Passengers
  • Health, Safety & Emergencies
  • Professional Driver & Company Issues
  • Industry Environment Carriage of Passengers