Description
By sharing experiences, discussing industry standards & best practice, delegates will gain an appreciation of the responsibilities & customer care standards required for PCV operation.
To understand the challenges faced by customers with different abilities, accessing & using public transport. To remain professional while overcoming barriers whenever possible.
Subject Areas
- Customer Service
- Loading / Unloading (PCV)
- Legislation for Carriage of Passengers
- Health, Safety & Emergencies
- Professional Driver & Company Issues
- Industry Environment Carriage of Passengers