Description
By the end of the course drivers will be able to:
1. Describe the difference between an internal and external customer
2. Describe a typical removals customer’s needs and expectations.
3. Describe how driver behaviour can influence company image whilst on the road.
4. Explain how to meet and greet customers and know the standards of dress and behaviour that should be followed.
5. List the main factors that contribute to effective communication skills
6. Describe the steps you can take when handling a customer query/complaint.
7. Have an overview of the BAR Code of Practice and how this impacts the service you provide.
Subject Areas
- Health, Safety & Emergencies
- Professional Driver & Company Issues