Description
By the end of this course drivers will be able to:
· Describe the adverse effects of alcohol and other stimulants as well as fatigue and other distractions
· Explain what the law and guidelines state regarding a professional driver’s physical and mental state
· Recognise the indicators of stress and explain how to seek help
· Explain the role of the driver in maintaining positive customer relations and customer retention
· Decide the best action to take in order to resolve conflicts at work Identify and report security issues.
Subject Areas
- Customer Service
- Legislation (Hours/WTD/Regs)
- Legislation for Carriage of Passengers
- Industry Environment
- Personal Health & Wellbeing
- Physical/Mental Health & Wellbeing
- Professional Driver & Company Issues