Description
To give the driver information to help them to understand how they are representatives of their company.
To enable them to understand that their actions including attitude, condition of vehicle and their personal image can influence how the customer and public perceive the company.
To give them the knowledge and understanding to build relationships and promote the company.
To help them to understand that everything they do reflects on the company e.g. vehicles that are not roadwothy will give the company a bad reputation.
Subject Areas
- Vehicle Systems (Safety)
- Loading/Unloading (LGV)
- Customer Service
- Legislation (Hours/WTD/Regs)
- Health, Safety & Emergencies
- Professional Driver & Company Issues
- Industry Enviro. Carriage of Dangerous Goo
- Industry Environment Carriage of Passengers