Description
The course "Aims" will be achieved by:
- Understanding what "customer service" is through their own personal experiences.
- Understanding who their customers may be, both external and internal.
- Examining and discussing codes of conduct.
- What delivering poor customer service will mean financially.
- Discussing why it is important to have satisfied customers.
- Dealing with an awkward customer.
- Providing good customer service to achieve the satisfied customer.
Additionally, they will:
- Understand the need to know the height of their vehicle.
- The hazards some bridges present.
- Statistics concerning bridge strikes.
- The law concerning the in-cab display.
- Checking vehicle height.
- Planning a route to avoid low bridges.
- Reporting a bridge strike.
- Consequences of a bridge strike.
- Summary and checking knowledge transfer
Subject Areas
- Legislation (Hours/WTD/Regs)
- Health, Safety & Emergencies
- Professional Driver & Company Issues