Description
By the end of the session learners should be able to:
Follow a procedure on discovering a road traffic incident
Stabilise a casualty until help arrives
Recognise other casualty symptoms that could escalate an incident
Identify types of organisations and customers
Identify rapport building skills which can enhance a customer experience
State the correct actions to take when resolving customer complaints
Recognise key pieces of legislation which can affect them in relation to customer care
Subject Areas
- Customer Service
- First Aid
- Health, Safety & Emergencies
- Personal Health & Wellbeing
- Professional Driver & Company Issues