Description
Appreciate how and why customer services is important
Identify the minimum level of service customer expect
Understand how to deliver good customer services
Understand the causes of incidents and the consequences
Be aware of the use and limitations of supplementary vehicle safety equipment and how to maintain its effectiveness.
Identify how to reduce the risk of having an incident
Subject Areas
- Health, Safety & Emergencies
- Legislation (Hours/WTD/Regs)
- Professional Driver & Company Issues