Description
Understand how routes and timetables are developed
Understand the reasonable expectations of the train companies and passengers
Understand how we can deliver good Customer Service
Know how we can get help when needed
Know how to minimise our impact on the environment
Drivers to have a working knowledge of Domestic Drivers Hours
Drivers to understand how to discharge their responsibilities to passengers and other road users
Drivers to understand why and how to carry out first use checks and record these, and what to do when a defect is found
Understand how and why to complete log cards, time sheets, defect cards, accident reports
Subject Areas
- Customer Service
- Loading / Unloading (PCV)
- Legislation (Hours/WTD/Regs)
- Legislation for Carriage of Passengers
- Health, Safety & Emergencies
- Physical/Mental Health & Wellbeing
- Professional Driver & Company Issues