Description
Develop an understanding of the principles of effective customer care and its importance in the transport industry.
To improve communication skills for handling various customer scenarios, including complaints and conflict resolution.
To provide strategies for managing difficult or challenging interactions while maintaining professionalism.
To promote awareness of diversity and inclusion when dealing with a wide range of customers.
To highlight the impact of customer service on business reputation and personal performance evaluations.
Subject Areas
- Vehicle Systems (Safety)
- Vulnerable Road Users
- Customer Service
- Loading / Unloading (PCV)
- Legislation (Hours/WTD/Regs)
- Health, Safety & Emergencies
- Personal Health & Wellbeing
- Physical/Mental Health & Wellbeing
- First Aid
- Professional Driver & Company Issues