Description
Delegates will understand and be able to resolve customer and roadside conflict including the following areas:
Introduction to work-related violence
Legislation relating to violence at work
Conflict escalation (risk factors)
Communication
Personal safety
Resolving confrontational situations
Good practice after conflict situations
Subject Areas
- Customer Service
- Legislation (Hours/WTD/Regs)
- Health, Safety & Emergencies
- Personal Health & Wellbeing
- Physical/Mental Health & Wellbeing
- Professional Driver & Company Issues