Description
Course Outcomes:
Vehicle Safety Checks
To be able to demonstrate the ability to conduct systematic vehicle inspections including fluid levels, tyre conditions, brakes, lights, and essential safety features.
To be able to ensure, as much as possible, against unintentional smuggling of contraband or people.
To be able to master documentation of inspection findings and maintenance requirements along with international documentation
Emergency Procedures
To learn proficiency in handling vehicle breakdowns, accidents, and roadside emergencies using standardised protocols, in both the UK and EU
Competent in first aid administration and emergency services coordination
Customer Service
To be able to understand professional communication skills for handling customer inquiries and complaints
To be able to apply conflict resolution techniques and service quality standards in practical scenarios
EU Traffic Signs
To gain an understanding of regulatory, warning, and informational traffic signs used across EU member states
To be able to successfully interpret and respond to priority signs, speed limits, and special zone indicators
These outcomes are designed to meet industry safety standards and best practice
Subject Areas
- Safe and Fuel Efficient Driving
- Vulnerable Road Users
- Customer Service
- Loading / Unloading (PCV)
- Legislation (Hours/WTD/Regs)
- Legislation for Carriage of Goods
- Legislation for Carriage of Passengers
- Health, Safety & Emergencies
- First Aid
- Professional Driver & Company Issues
- Industry Environment Carriage of Passengers