Description
By the end of this course drivers will be able to:
• Explain how the driver can deliver great customer service.
• List a removals driver’s key start of day responsibilities.
• Give an overview of how to avoid road rage, how to treat vulnerable road users and safety considerations to be made when arriving at customers’ premises.
• Know what action to take when dealing with the more common day to day driver problems.
• Demonstrate best practice manual/furniture handling methods
• Describe how to plan the load.
• Demonstrate how a removals truck or container should be safely loaded
Subject Areas
- Loading/Unloading (LGV)
- Legislation (Hours/WTD/Regs)
- Legislation for Carriage of Goods
- Health, Safety & Emergencies
- Personal Health & Wellbeing
- Professional Driver & Company Issues