Customer Service, Equality, Diversity, Mobility, Mental Health and Safeguarding Modular

Description

. Increase productivity.
2. Maintain a consistent and proactive approach to customer service.
3. Build strong relationships with customers.

By the end of the session the outcomes would be a solid knowledge of how to treat passengers properly
Dealing with disability, limited mobility and wheelchair access passengers
Have a solid understanding of mental health first aid for passengers and colleagues
A responsibility for safeguarding

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Subject Areas

• Vehicle Systems (Transmission)
• Vehicle Systems (Safety)
• Loading/Unloading (LGV)
• Customer Service
• Loading / Unloading (PCV)
• Legislation for Carriage of Goods
• Legislation for Carriage of Passengers
• Health, Safety & Emergencies
• Industry Environment
• Personal Health & Wellbeing
• Physical/Mental Health & Wellbeing
• First Aid
• Professional Driver & Company Issues
• Industry Enviro. Carriage of Dangerous Goo
• Industry Environment Carriage of Passengers

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Course Dates