Description
Explain the elements of the DVSA Operators’ Licensing Scheme
Outline why company image is so important
Understand the importance of customer service
Be familiar with some of the skills needed to deliver good customer service
Explain what illegal passengers mean for you, the driver & the Operator
Subject Areas
- Legislation for Carriage of Goods
- Health, Safety & Emergencies
- Industry Environment
- Physical/Mental Health & Wellbeing
- Professional Driver & Company Issues