Description
Describe the adverse effects of alcohol and other stimulants as well as fatigue and other distractions.
Explain what the law and guidelines state regarding a professional drivers physical and mental state.
Recognise the indicators of stress and explain how to seek help.
Explain the role of the driver in maintaining positive customer relations and customer retention.
Decide the action to take to resolve conflict.
Identify and report security issues.
Subject Areas
- Legislation (Hours/WTD/Regs)
- Personal Health & Wellbeing
- Physical/Mental Health & Wellbeing
- Professional Driver & Company Issues