Description
Describe how buses are essential to communities and provide benefits to the environment and personal health
Describe when medicals will need renewing
Explain about notifiable medical conditions, penalties and restricted licences
Describe what will happen in the event of a conviction and the traffic commissioner’s role
Explain the components included in daily walkaround checks for PCVs
Describe what to do if the drivers become aware of defects during a journey
Explain the different rules and under what circumstances they apply
Give an overview of UK domestic drivers’ hours rules
Give an overview of EU drivers’ hours rules
Describe how overloading, vulnerable road users, pulling away safety and lighting all contribute to the safe carriage of passengers
Describe what features that buses and coaches must have by law for disabled people
Describe the driver’s responsibilities when it comes to disabled passengers
Explain when the driver can refuse entry and what a driver is permitted to do to accommodate a passenger using a wheelchair, the importance of customer service and its impact on passengers’ journey
Describe the driving skills required to be a professional driver, including defensive driving
Explain the importance of handling the vehicle in challenging road conditions
Describe the special considerations when it comes to rural driving
Describe steps to take in emergency situations such as fires and a passenger fall
Explain steps to take in the event of an accident
Explain the importance of safeguarding within an organisation and its relevance to PCV drivers
Describe how children and certain adults are at greater risk
Describe the different types of abuse
Describe what drivers can to do help someone at risk
Explain what happens when a driver is accused of abuse
Describe precautions to take and responsibilities when transporting children and adults at risk
Describe the different acts and how they help form a legal framework for workplace safeguarding
Describe how safeguarding affects mental health and what to do if affected
Explain the efforts made towards accepting diversity and inclusion in the workplace
Explain why DBS checks are carried out and the different types
Describe what a whilsteblower is and steps to take if there is concern with a colleague’s conduct
Explain how to make a claim and what protection is in place
Subject Areas
- Vehicle Systems (Safety)
- Customer Service
- Legislation (Hours/WTD/Regs)
- Professional Driver & Company Issues