Description
Identify and describe the main types of disability: physical, sensory, cognitive, mental health, and hidden conditions.
Differentiate between the medical and social models of disability and apply the social model to practice.
Explain key legal responsibilities under the Equality Act 2010 and EU Regulation 181/2011, including duty of care and reasonable adjustments.
Recognise and correctly interpret indicators such as canes, mobility aids, and the Sunflower Lanyard scheme.
Demonstrate safe procedures for assisting passengers using mobility equipment and working with assistance dogs.
Use person-first language and apply active listening, clear speech, and non-verbal techniques to improve passenger interactions.
Apply strategies to manage conflicts and misunderstandings related to disability support respectfully and calmly.
Respond appropriately to real-world scenarios requiring support, accessibility awareness, and professionalism in service delivery.