Description
Learners will leave the course with understanding of:
The law in relating to managing aggressive members of the public/ drivers
The nature of conflict and how it escalates
The principles for managing conflict with public/ drivers
Manage and protect your personal safety from public/ driver/ vehicles
De-escalate conflict and challenging members of the public/ drivers
Address abusive behaviour from public/ drivers
Full details in associated lesson plan
Subject Areas
- Health, Safety & Emergencies
- Personal Health & Wellbeing
- Physical/Mental Health & Wellbeing
- Professional Driver & Company Issues