Description
tomers are important to Veolia
- Identify who our customers are and what they expect
- Understand what NPS (Net Promoter Score) means and why it matters
- Describe how we can help improve customer satisfaction
- Recognise how driver and vehicle appearance affects the company image
- Understand your responsibilities when dealing with customers
- Handle difficult or aggressive customers in a calm and safe way
- Plan routes effectively to meet customer and company needs
- Understand different waste types and how to handle them safely
- Take part in driver debriefs and use feedback to improve
- Follow risk assessments to keep you and others safe
Subject Areas
- Vulnerable Road Users
- Legislation for Carriage of Goods
- Health, Safety & Emergencies
- Personal Health & Wellbeing
- Professional Driver & Company Issues