Description
The facets that a driver needs to employ in order to become a safe and fuel efficient driver. What the
benefits are both personally and for the company that employs them along with other road users.
Understanding what "customer service" is through their own personal experiences.
- Understanding who their customers may be, both external and internal.
- Examining and discussing codes of conduct.
- What delivering poor customer service will mean financially.
- Discussing why it is important to have satisfied customers.
- Dealing with an awkward customer.
- Providing good customer service to achieve the satisfied customer.
Mod 11 - The delivery of the course is via power-point presentation, along with short videos, spontaneous examples using the marker board, all of which will generate discussion and feedback. Each of the sections covers the legal requirements for the LGV driver in his/her everyday work. The objective will be to give drivers tools and methods of driving using a positive attitude and defensive driving skills to enable them to be safe and fuel efficient drivers.
Mod 12 - The course "Aims" will be achieved by:
- Understanding what "customer service" is through delegates own personal experiences.
- Understanding who their customers may be, both external and internal.
- Examining and discussing codes of conduct.
- What will the impact of delivering poor customer service will mean financially.
- Discussing why it is important to have satisfied customers.
- Dealing with an awkward customer.
- Providing good customer service to achieve the satisfied customer.
Subject Areas
- Vehicle Systems (Safety)
- Safe and Fuel Efficient Driving
- Personal Health & Wellbeing
- Physical/Mental Health & Wellbeing
- Professional Driver & Company Issues