Description
Recall the meaning of Interpersonal Skills
Evaluate the service that you and/or your company offer
Analyse the importance of effective communication
Evaluate various ways of dealing with difficult clients or those with individual needs
Subject Areas
- Legislation (Hours/WTD/Regs)
- Health, Safety & Emergencies
- Personal Health & Wellbeing
- Physical/Mental Health & Wellbeing
- Professional Driver & Company Issues