Description
By the end of this module, participants will be able to:
- Explain the rights of passengers and the duties of passenger transport operators.
- Recognise visible and hidden disabilities and apply inclusive communication techniques.
- Provide practical support to passengers with mobility or accessibility needs.
- Identify common challenges in passenger transport and respond to them professionally.
- Apply customer service principles through role play and discussion.
Subject Areas
- Customer Service
- Loading / Unloading (PCV)
- Customer Service
- Professional Driver & Company Issues