Seasonal Opening Hours
Our seasonal opening times this year are as follows:
Friday 22nd December 2017 9:00 – 17:00
Saturday 23rd December 2017 CLOSED
Sunday 24th December 2017 CLOSED
Monday 25th December 2017 CLOSED
Tuesday 26th December 2017 CLOSED
Wednesday 27th December 2017 09:00 – 17:00
Thursday 28th December 2017 09:00 – 17:00
Friday 29th December 2017 09:00 – 17:00
Saturday 30th January 2017 CLOSED
Sunday 31st January 2018 CLOSED
Monday 1st January 2018 CLOSED
Tuesday 2nd January 2018 – Normal Hours Resume
We wish you all the best for the festive season and the new year.
A system outage is planned for Thursday 14th December to enable us to make improvements to the DVSA systems.
CPC, ODE and Delegated examiner test notification systems will be unavailable to customers from 6:00pm on Thursday 14th December to 6:00am on Friday 15th December.
Holding pages will be added to each system and will explain when the systems will be available again.
Updated Example Fair Processing Notice
The Fair Processing Notice has been Updated
Tell drivers how you’ll use their personal information
You must tell drivers about how you collect, use, disclose, keep and dispose of their personal data. You should do this using a ‘fair processing notice’ before you start the actual training.
You should do this verbally to check drivers have understood.
You can download a template of a fair processing notice.
Course Content Update
The First-Tier Transport Tribunal recently ruled on an appeal against DVSA’s decision to refuse a periodic training course. DVSA’s decision was upheld and the Tribunal confirmed the Agency’s obligation to challenge courses, even those previously approved, if they decide the content does not adequately meet the requirements of the Driver CPC Directive.
New NVT Application Form
Please be aware we have now published an updated NVT Application Form along with details on the scheme.
Potential Delays with Pre-Funded Account
Potential Delays with Pre-Funded Accounts
DVSA have asked us to highlight that periodic training centres who use Pre-Funded Accounts (PFAs) may currently experience some delays when topping up their accounts. There is no issue paying upload fees from accounts that are already in credit.
DVSA have confirmed that they are aware of the problem and are working on a solution, they do not envisage delays will be substantial and are confident that the issue will be resolved shortly. They ask that, when possible, centres who use PFA’s plan accordingly to minimise potential disruption to drivers.
Quality Assurance Update
Following feedback from centres we have developed an example Trainer Register and CPD Training Record.
These documents have been created to help you meet the requirements that are checked at the Quality Assurance visits.
Changes to the Driver CPC Logo Guideline
We are pleased to announce that following feedback from Approved Centres new logo guidelines have been published.
July 2017 Newsletter
The articles in our July 2017 newsletter include: a message from DVSA/DVA on course approvals, Fair Processing Notice, making reconcilable BACS payments, Late Uploads notification, Routes Drivers can take along with an update on our Focus Groups and minor changes to the website.
April 2017 Newsletter
The articles in our April 2017 newsletter include: Details on the Application Appraisal Criteria documents that have been recently published, results of the Customer Satisfaction Survey, our Quality Assurance Centre and Course Checklists, an update on changes to our escalation processes, new staff, webinar dates, JAUPT responsibilities, Taxi CSE, the top 5 centre and course findings and some tips on submitting course summaries to us.
February 2017 Newsletter
Articles in this months edition of the newsletter: Inappropriate Content, Updating Contacts, R&E Guide Updated, Corrective Action Reporting System (CARS), Changes to Driver CPC recording and evidencing, R&E Queries – data protection rules, TDPT (NI) Fair Processing Notice, Cancelling Courses and amendments, Password Issues, Focus Groups – Take Part, Harry Miller Leaver – new Account Manager Claire Wootton
TDPT Fair Processing Notice
For those approved centres delivering Taxi courses we have published a specific Fair Processing Notice for inclusion in your course introduction. Please be aware there is a reference to the DVA Online system, we are aware that this is not yet live but please make trainees aware that there data will be shared to this once it is live. Please visit our useful links section to access this.